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Author Topic: What is the ideal set up technologically for Call Center Hq?  (Read 752 times)

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Offline True2marie

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I have received calls from people who are obviously working from home for a company.  At times, the background is noisy.  Either their phone connection doesn't work well and/or they have young children hovering around making disruptive sounds.

So, what is the ideal set up for Call Center Hq?  Do you need a specific type of phone or computer system?  And, what about your environment?

Offline MinisterQ

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Re: What is the ideal set up technologically for Call Center Hq?
« Reply #1 on: August 28, 2014, 08:38:44 PM »
i wanted to comment on this as I understand what you mean when you ask that question.  Technologically you need to have a decent computer, (any thing running win 7 will do) also I think it will depend on the type of job you want ....like for the Home Tele QA job ...background noise doesn't matter ..but for some you will need a good "telemarketers" headset phone ...Im currently using "I call headset and telephone"  you basically need a phone that allows the headset to be used...it''s noise cancelling, and works great... (basically any phone with a headset to it) ...remember most companies want a dedicated phone line in your home, nothing wireless (security concerns) ...some good home phones are: Plantronics ...AT&T Sennheiser. (which is a great phone) ...I got mine from Amazon for like 39 bucks! ...that's it !...that's all you need Technologically for any home call center job.... (side notes: some companies require a quiet work atmosphere, so pick your times when the lawn guys aren't around and the kids are gone! ) Other than that that's it for tech for working from home answering phones! ....it's quick and ez ...painless too!...I spent a total of 39.00 for my phone ...and added the phone service (with free long distanceLOL) to my current cable combo....(internet,tv and phone) ...Hope this helps :)

Re: What is the ideal set up technologically for Call Center Hq?
« Reply #1 on: August 28, 2014, 08:38:44 PM »
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Taina

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Re: What is the ideal set up technologically for Call Center Hq?
« Reply #2 on: October 13, 2014, 11:19:07 AM »
I've tried applying for many at home call center jobs before, I currently work at one right now, but it’s not home base. The common requirements that I see are; you need a land line or VoIP phone, headsets that have a mute option, reliable internet preferably hard wired connection, computer literate etc… I do not have a home phone so I am automatically disqualified, I am not happy about that.  :'(

Re: What is the ideal set up technologically for Call Center Hq?
« Reply #2 on: October 13, 2014, 11:19:07 AM »

Offline TainaF

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Re: What is the ideal set up technologically for Call Center Hq?
« Reply #3 on: October 14, 2014, 12:17:50 AM »
I've tried applying for many at home call center jobs before, I currently work at one right now, but it’s not home base. The common requirements that I see are; you need a land line or VoIP phone, headsets that have a mute option, reliable internet preferably hard wired connection, computer literate etc… I do not have a home phone so I am automatically disqualified, I am not happy about that.  :'(
I did not signed into my account, re-posting.


 
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