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Author Topic: Upwork eliminates old rating system  (Read 1229 times)

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Offline jneanz

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Upwork eliminates old rating system
« on: October 20, 2015, 10:48:21 PM »
I haven't worked for these people since the change over to Upwork.  Every time I log in, there is some major change that I wasn't aware of.  I just learned that they are letting go of the star rating system and going by job completion.

When I voiced my concern about this, I got a generic response from one their people who said it's for the best.  Not for the freelancer.  Early on, I had a lot of jobs I had to cancel because the client wanted something else or did not pay me.  This person was not aware that flat rate jobs were risky and gave me a runaround along with a link that goes into more crap - You are not allowed to view links. Register or Login

Just like people wanted their MTV back in the day, I want my FIVE stars back! >:(

Online Alex

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Re: Upwork eliminates old rating system
« Reply #1 on: October 21, 2015, 02:55:10 AM »
It can work both ways I guess; some people may have more completed jobs but a low rating. I always find ratings hard to go by and even if someone has a low tally because they are new, someone can still consider them and look at what they have done in the past.

As we all know some people don't rate fairly and that can damage someone's profile. I do think maybe testimonials may work better than a rating here.

Re: Upwork eliminates old rating system
« Reply #1 on: October 21, 2015, 02:55:10 AM »
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Offline SpikeTheLobster

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Re: Upwork eliminates old rating system
« Reply #2 on: October 21, 2015, 04:46:44 AM »
Feedback and testimonials are the hardest things to implement on a site - they're just too easy to fake, especially if you have a small amount of cash to burn. Throw $50 to friends, get them to create five $10 jobs, mark them complete, 5-star you and give you glowing references. Sorted.

There's also the time issue on per-hour jobs: once you give client feedback, you effectively remove any leverage to get the job finished. I once had a 5-star dev take $1,000 in per-hour payments then disappear as soon as he got great feedback, leaving me with a half-finished site and a hole in my bank account.

Plus, of course, star systems are relative. Do the same job in the same way for two people and they'll give you different ratings. One will give you 2 stars because they're mean and demanding, the other 5 stars because they like you.

Unfortunately, there isn't really a working solution unless you get staff involved in checking everything - and that's a massive overhead, not to mention a confidentiality nightmare. I have no idea what would work better, but I can understand dumping such a flawed system.

Re: Upwork eliminates old rating system
« Reply #2 on: October 21, 2015, 04:46:44 AM »

Offline Blair

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Re: Upwork eliminates old rating system
« Reply #3 on: October 21, 2015, 05:44:35 AM »
Any rating system could be subjective and some of you already had mentioned some good examples. I think I would prefer the task completion over other criteria should I be hiring some freelancers. Then the interview will help me validate my choice or opinion should the rating system fail.


Offline IcyBC

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Re: Upwork eliminates old rating system
« Reply #4 on: October 21, 2015, 06:37:50 AM »
Rating and feedback can't determine anyone realistically since they both can be bought or exchanged! Being a member of PL long enough, you will see that rating isn't always fair. One can write a really great comment but can also give a low rating all at once.

Offline paf_2

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Re: Upwork eliminates old rating system
« Reply #5 on: October 27, 2015, 09:58:09 AM »
Are you sure the rating system is gone?  I was recently on Upwork and I still had my 4.0 rating and I notice that some jobs are requiring a certain rating to apply.  Maybe this is something that Upwork took away at first but after complaints such as yours not just from freelancers but maybe contractors as well, they placed it back in.  I think that it does serve a purpose having the rating system in place, an I am sure others felt the same way.

Offline dyanmarie25

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Re: Upwork eliminates old rating system
« Reply #6 on: December 02, 2015, 02:13:36 AM »
I have never tried working for Upwork, and if they have now eliminated the rating system, then I think it's for the best. Honestly though, I am not a fan of ratings since they don't really determine the competency of a certain online worker, and some ratings are kind of biased, and unfair.

Offline Onionman

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Re: Upwork eliminates old rating system
« Reply #7 on: December 02, 2015, 03:07:28 AM »
I do hate the subjectivity of ratings systems but I do feel there has to be some gauge to measure quality. You'll always have people trying to game it but there has to be some monitoring system.

From an Upwork perspective, I'm only coming at it from being an Elance person being subsumed into a new platform. Let's see whether I notice any major differences in how Upwork approaches it all. 

Offline lushlala

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Re: Upwork eliminates old rating system
« Reply #8 on: March 21, 2016, 03:15:49 PM »
Oh no, that would seriously get my goat!!! I mean, why do they have to take away the ratings you earned before the change?? If some people say they've managed to retain theirs, i hope yours will also make a re-appearence. I just hope it's a technical glitch, because it wouldn't be fair to you anyone else who's had the same thing happen to them. Good luck :)

Offline ctfranklin28

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Re: Upwork eliminates old rating system
« Reply #9 on: March 21, 2016, 04:32:10 PM »
You are not allowed to view links. Register or Login
Feedback and testimonials are the hardest things to implement on a site - they're just too easy to fake, especially if you have a small amount of cash to burn. Throw $50 to friends, get them to create five $10 jobs, mark them complete, 5-star you and give you glowing references. Sorted.

There's also the time issue on per-hour jobs: once you give client feedback, you effectively remove any leverage to get the job finished. I once had a 5-star dev take $1,000 in per-hour payments then disappear as soon as he got great feedback, leaving me with a half-finished site and a hole in my bank account.

Plus, of course, star systems are relative. Do the same job in the same way for two people and they'll give you different ratings. One will give you 2 stars because they're mean and demanding, the other 5 stars because they like you.

Unfortunately, there isn't really a working solution unless you get staff involved in checking everything - and that's a massive overhead, not to mention a confidentiality nightmare. I have no idea what would work better, but I can understand dumping such a flawed system.
This is an interesting perspective on the whole "rating" system because I have only heard it from the freelancer's point of view. For the most part, most of the people who have rated me (of the few who do), their reviews were fair. This may be a side effect of the clients I chose. I steer clear of clients who promise a 5-star review just to do something (often for a few dollars).

Your post points out to the other side of the issue, from the client perspective. I can see how some clients might get stiffed by oDesk (excuse me Upwork's) rating system.

Offline Bonyi

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Re: Upwork eliminates old rating system
« Reply #10 on: March 21, 2016, 05:56:16 PM »
I have never heard of upwork not to talk of there change of name or them eliminating their rating system. I don't like it when sites change their names, it means a lot to me. I have to be careful about scam sites

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Re: Upwork eliminates old rating system
« Reply #11 on: August 19, 2016, 02:45:31 AM »
I was there today. The stars are there! I hope they stay there. I think I've been very fair to my clients and I've also been rated fairly. I guess it's always easy to cheat the system, but they can always go check the quality of your work and verify if it matches what you said in your proposal. I'm not exactly loving the whole change from Elance to Upwork yet. But I'm hoping that it'll work out for me!

Re: Upwork eliminates old rating system
« Reply #11 on: August 19, 2016, 02:45:31 AM »

 
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