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Author Topic: Really ideal work for busy people with call centre experience  (Read 2726 times)

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BradVermont

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I really like Call Centre HQ because the majority of my work background is in call centres and so I was easily able to jump into a position like this.  The way it works is you are given assigned 'mystery call centre shopper' leads, where you call up the particular call centres and go through the motions like you would calling anywhere.  You need to review things such as the operators friendliness, greeting, their communication skills, whether or not you received the answers to your questions and if there was any follow-up. 

Once you have completed the call you fill out an evaluation form for the company or call centre and email it to them.  As long as you take notes in the call as to what you want to write and are detailed in the pros and cons of the call, you can usually fill out a form pretty detailed.  Each call must be a minimum of 6 minutes and you need to keep track of the number you called from or used during the call.  The company pays pretty fast and it's $5 for every evaluation, usually arriving via Paypal within 48 hours at the latest.  The reason why I like this job so much is that you can schedule your calls around your own time and when the call centre itself is open.  You also don't have to worry about a disruptive background noise such as pets, kids or any other distractions because you want to appear as a normal everyday caller.

I would recommend this to someone who is looking for something different from the typical at-home jobs available, but you need to be quick on your feet and should have call centre experience so you can anticipate the types of conversations you can get into and how to get out of them without blowing your cover.

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Aprax

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So is it an absolute must to have call centre experience? What about customer service in general? Judging by your post, I'm not sure if the skills must be specific to a call centre because the questions appear to be things like how your experience was, satisfaction, etc.

Re: Really ideal work for busy people with call centre experience
« Reply #1 on: May 21, 2014, 07:23:06 PM »
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Azul

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Thank you for the recommendation.  Do you have a direct link?  I googled it, but received pages of false positives.

Re: Really ideal work for busy people with call centre experience
« Reply #2 on: May 22, 2014, 04:50:36 PM »

Rhodie

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I have a couple of year call center experience. It was a nightmare being on the other end of this situation. I don't know if I have the heart to put someone else through that kind of stress. I will look into this more and get back with everyone with what I have found.


Offline Ruth B.

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Yes, please post a link.  I also searched it and can't find it either.  What I did find indicates that I may not be able to get this kind of work in the US.  I am so intrigued by this post as I have call center work experience.   I love your post, but please do give us a link and if anyone knows anymore about location ability, please mention that too.    Thanks :)

Offline ebiz81

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Call Center QA is a very easy way to earn some extra cash. I applied to them and actually got paid from them. They let me know that I did a good job and would contact me in the futeure if they needed me again. It's worth a shot for those looking for some extra cash.

robelyn37

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It's really hard though going through each detail of the call to be able to determine the things that you need as a mystery shopper or QA as they call it;I've been working in a call center environment here in the Philippines for 6 years now and still find it enjoyable. I would definitely apply as a Call Center QA as it will give me another opportunity to earn from home.

BradVermont

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lucyjayne

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Do you know If people in the UK can use this? I have a ton of call centre experience and would love to earn some cash from home :)

dailypayments

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This is a great company to work for, however they don't have any work.  I applied and got accepted. I got one day's worth of assignments and that was it.  It has been at least a month since I have gotten any calls.  They do pay, which is great.  It is hard to make any reliable income if you only get to work one day.

Offline miguel_jieb

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 8) I've recently signed a contract in a call center in our city. I'm looking forward to the job and the environment that I'll be entering into. From the feedbacks I've received, I could tell that they are very much satisfied with their job and not as others say as stressed out. Perhaps, the differences in the way companies  are ran is a big factor. The call center I'm joining has lots of cool activities to remove the stress caused by some impatient, hard-headed and inappropriately-mannered customers.

Going back to the post, this is actually interesting. How many  hours a day do you need to report for your job and how much do they pay? Do they pay per hour or per customer?

Offline urRei

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I checked the site provided by BradVermont and found out that jobs there are only available to telecommuters in the United States.  :(

I was planning to apply because this can be quick cash. Call is just for 6 minutes, and the evaluation can't be so difficult to accomplish. I have a couple of years experience working in a call center as either an agent or a recruiter. I know the do's and dont's of the job.

Too bad I can't apply for this job because I am located elsewhere.  :(

Offline cbend22

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Hi everyone! Just wanted to drop my 2 cents here since I've worked for Call Center QA. The assignments I worked on were really quick and easy. I do have call center experience, but it was my real life experiences that helped me more with calling. I was paid for my time very quickly and whenever I see a job that I fit I jump right on it.

Offline marie7680

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I recently applied with them and have completed some calls for them. They pay right away and the job is very easy. I have worked in call centers and it's nice being on the other end of things.

I agree it's your real life experience that helps.

Offline WorkAtHomeGal

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I applied this last night and got the email this morning that ask me to do 2 test calls. I am pretty excited. Even if it is not steady income I will be happy with extra. And maybe in time their workload will pick up. Thanks for sharing this! :)


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